Refund & Cancellation Policy

1. Overview

This policy explains how refunds and cancellations work for FinixSoft engagements, including any payments made online through our approved payment partners (such as Razorpay, PayU, or Cashfree, where enabled). Because our work is custom, project-based software, design, and marketing services rather than a shelf-bought product, refunds are calculated against the value of work actually delivered at the time of cancellation, as set out below. This policy sits alongside — and doesn't replace — the payment terms in your specific proposal or Statement of Work (SOW), which take precedence on project-specific detail.

2. Engagement & payment structure

Most engagements are structured as:

• An upfront advance or deposit (commonly 20–50% of the total project value) payable before work begins.
• Remaining fees billed at agreed milestones, or monthly for ongoing/retainer engagements.
• Where applicable, online payments are processed securely by our payment partner; we don't store your full card or bank account details.

3. Cancellation by you

Before work begins

If you cancel after paying an advance but before we've started work, we'll refund the advance in full, minus any non-refundable payment-gateway processing fees already deducted by our payment partner.

After work has started

If you cancel once work is underway, we'll calculate the value of work completed up to the cancellation date (based on hours logged, milestones delivered, or a pro-rated share of a fixed-price project) and invoice or deduct that amount. Any remaining balance of your advance, after deducting completed work and non-refundable third-party costs, is refunded to you. We'll share a written breakdown of the calculation with your refund.

4. Cancellation by FinixSoft

If we need to cancel or are unable to continue an engagement for reasons within our control — for example, we're unable to resource the project as agreed — we'll refund the unused portion of any advance in full. If cancellation is due to a breach on your side (such as non-payment or failure to provide necessary access/content after repeated requests), refunds are handled per Section 3, "After work has started."

5. Refund eligibility & exclusions

The following are generally not refundable, as they represent costs already incurred on your behalf:

• Design, development, or consulting hours already delivered and documented.
• Third-party license, plugin, stock asset, or subscription fees purchased specifically for your project.
• Domain registration or hosting fees purchased on your behalf and already paid to the registrar/host.
• Payment-gateway processing fees charged by the payment partner on the original transaction.

Everything else — the unused portion of your advance after these deductions — is eligible for refund under Section 3.

6. Refund process & timelines

1. Email with your project name/invoice number and the reason for cancellation.
2. We'll confirm the work completed to date and share a written refund calculation within 5 business days.
3. Once you confirm, approved refunds are issued to your original payment method (or original payment instrument via our payment partner) within 7–10 business days. Bank processing times beyond that are outside our control.

7. Disputes & chargebacks

If you disagree with a refund calculation, contact us first so we can review it together — most disagreements are resolved this way. We'd ask that you raise a concern with us directly before filing a chargeback with your bank or card issuer, since a chargeback initiated without contacting us first can delay resolution on both sides. Unresolved disputes are handled per the governing law and jurisdiction set out in our Terms of Service.

8. Contact us

Questions about a payment, cancellation, or refund — reach out any time.