• VTP Altitude, Wakad, Pune, Maharashtra 411033, India

  • Service features

  • General inquiries

  • Payments plan

  • Account setting

  • Legal information

Service features

What's actually included when you work with us.

What is a managed IT service provider?

A managed provider takes ongoing responsibility for a defined set of systems — monitoring, maintenance, security and support — instead of billing hourly for one-off fixes. You get a predictable monthly cost and a team that already knows your setup when something breaks.

What are the benefits of IT consultant?

An outside consultant sees problems your team is too close to notice, and brings patterns learned across dozens of other companies. The best ones also know when not to recommend a new system, which saves you money the salespeople won't.

What makes your company different?

We keep the same engineers on your account from kickoff through ongoing support, instead of handing you off to a new team after launch. Most clients tell us that continuity is the biggest difference versus their last vendor.

Do you offer ongoing support after a project ships?

Yes — every project includes a support window after launch, and most clients move onto one of our ongoing plans afterward. We don't disappear once the invoice is paid.

Can you scale a team up or down as our needs change?

Yes. We staff engagements in small increments so you can add specialists for a launch push or scale back during quieter periods, without renegotiating the whole contract.

What industries have you worked in?

Mostly banking and finance, healthcare, retail and e-commerce, plus general B2B software — but the engineering fundamentals of security, uptime and clean handoffs carry across almost any industry.

How do you handle security and compliance requirements?

We build security review into the release process rather than bolting it on at the end, and we'll work directly with your compliance or legal team on anything industry-specific, like HIPAA or PCI DSS.

General inquiries

The questions we get before a project even starts.

How do we get started working with FinixSoft?

Send us a short description of the problem through the contact form. We typically reply within one business day to schedule a call, then follow up with a written scope before any work begins.

How long does a typical project take?

Small engagements run 4–6 weeks; larger platform builds run 3–6 months. We'll give you a realistic range after the first scoping call, not before.

Do you work with startups as well as larger companies?

Yes — roughly half our clients are early-stage teams building their first real product, and half are established companies modernizing existing systems.

Can we speak with a current or past client?

Happy to arrange a reference call once we're seriously discussing a project. We'd rather you hear it directly from someone we've worked with than take our word for it.

Do you sign an NDA before discussing our project?

Yes — we'll sign your NDA or send ours before any detailed discussion. Just mention it when you reach out.

What if we're not sure exactly what we need yet?

That's normal. Most engagements start with a short discovery phase where we help turn a vague problem into a concrete, scoped plan before any full build begins.

Do you work with clients outside the New York area?

Yes, most of our team works remotely with clients across the country. In-person kickoffs are available on request.

Payments plan

How billing actually works, no fine print.

How much do I need to pay for the IT services?

It depends entirely on scope — a small support retainer starts around $29/month, while custom project work is quoted after we understand what you need. We never quote a number before a scoping call.

Do you charge fixed prices or hourly rates?

Defined projects are fixed-price, agreed before work starts. Ongoing support runs on the monthly plans shown on our pricing page. We only use hourly billing for small, open-ended requests.

What payment methods do you accept?

Bank transfer and all major credit cards. Larger projects are typically split into milestone payments rather than one lump sum.

Can I get an invoice for my purchase?

Yes, an itemized invoice is issued automatically for every payment and is also available anytime from your account.

Is there a deposit required before work begins?

For fixed-price projects, yes — usually 30% to reserve the team's time, with the remainder tied to agreed milestones.

What happens if a project runs over the original estimate?

If new scope comes up mid-project, we flag it and quote it separately before doing the work. We don't pad an invoice with surprise hours.

Do you offer refunds if we're not satisfied?

We resolve satisfaction issues by fixing the work first. If a specific deliverable genuinely wasn't met, refunds are handled case-by-case under the services agreement.

Account setting

Managing your account day to day.

How do I create or access my client account?

An account is created automatically once you sign on as a client, and login details are sent to your billing contact by email.

Can I update my billing and contact details myself?

Yes — billing and contact info can be updated directly from your account settings at any time.

How do I add teammates to my account?

Account owners can invite teammates by email from the account panel, and choose whether they see billing or just project updates.

Can I change or cancel my support plan?

Yes, plan changes take effect immediately and there's no long-term contract locking you in.

Is my account data backed up?

Yes, account and project data is backed up daily and retained separately from production systems.

Who do I contact if I'm locked out of my account?

and we'll verify your identity and restore access, usually within a few hours.

How do I close my account if we stop working together?

Just let your account lead know — we'll confirm final billing, hand over any credentials and code, and close the account cleanly.

  • 00

    +

    Years of experience

    Building and supporting business-critical software.

  • 00

    +

    Projects delivered

    Across web, mobile, cloud and data platforms.

  • 00

    %

    Client retention

    Most clients stay on for ongoing support and new work.

  • 00

    +

    Specialists on staff

    Engineers, designers and analysts under one roof.